A user sought to create a Shopify Flow automation to differentiate and tag orders from Facebook and Instagram shops separately. Initial attempts using the sub-channel field failed because both platforms were grouped under the Facebook umbrella.
Solution Found:
customAttributes_item.value variable in Flow, they successfully distinguished between Instagram and Facebook ordersKey Troubleshooting Tip:
Another participant suggested using Flow’s sample data feature to inspect test orders and identify where platform identifiers are stored in the order data structure.
The issue is now resolved with a functional automation workflow.
Hello. I’m looking to build an automation in flow that can differentiate between orders from our Facebook shop and our Instagram shop and tag them appropriately.
I know that the information is available in the additional details section on each order, but I’m not sure how that translates to flow.
I tried to tag by sub-channel, but its looping both shops under the FB umbrella.
TIA!
If you can create a test order that uses Facebook or Instagram, you can use the sample data feature in Flow to see where, if anywhere, “Facebook” or “Instragram” are stored. Docs https://help.shopify.com/en/manual/shopify-flow/create/preview-data#sample-data
I’m not sure there sub-channels like that are storaged anywhere, but if you see it in the Admin it’s somewhere.
