Shopify integration with Fraktjakt/Synka+

Payments + Shipping & Fulfilment
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Topic summary

A user is experiencing an issue where orders are automatically marked as fulfilled immediately upon placement, causing both “thank you” and “shipped” emails to be sent simultaneously before actual shipment.

Problem identified:

  • Despite disabling auto-fulfillment in Shopify’s order management settings, orders continue to be auto-fulfilled
  • The issue stems from the Fraktjakt/Synka+ integration, not Shopify itself

Suggested solution:

  • The app is triggering fulfillment via API at order creation
  • Check Fraktjakt/Synka+ settings for “auto-fulfill” or “mark as shipped” options and disable them
  • If no such setting is visible, contact Fraktjakt/Synka+ support directly to stop automatic fulfillment updates

Status: The discussion remains open with one proposed solution but no confirmation of resolution.

Summarized with AI on October 26. AI used: claude-sonnet-4-5-20250929.
1

Hi,
I have an integration between Shopify and FraktJakt/Synka+.

My orders are automatically marked as distributed/fullfilled when they are placed, which means that the “thank you for your order” and “your order is on its way” emails go out to the customer at the same time right when the order is placed, even though we haven’t shipped the order.

Can anyone help me with what’s wrong?

I have set up under order management that orders should not be distributed/fulfilled automatically.

Am I missing something?

Thank you for any help!

2

This isn’t caused by Shopify’s auto-fulfillment setting — it’s coming from the Fraktjakt/Synka+ app. The app is marking orders as fulfilled via the API as soon as they’re created.

Check your Fraktjakt/Synka+ settings for any “auto-fulfill” or “mark as shipped” option and turn it off. If you don’t see it, contact their support to stop sending fulfillment updates immediately after order creation.