A winery business seeks to restructure their inventory management system by making Shopify their central stock tracking platform. They currently use a third-party system for inventory, with their existing POS and online store both integrating directly into it.
Desired Change:
Switch to a new POS system
Route all inventory through Shopify instead of the third-party system
Make Shopify the primary source of truth for stock levels
Challenge:
The business struggles to find direct Shopify contact for consultation on this major system migration, as chat support is insufficient for their complex needs.
Community Responses:
One user recommends contacting Shopify Partners/Experts rather than Shopify directly, providing a directory link
Another winery owner shares their experience switching from Shopify POS to ConnectPOS for better inventory management and 24/7 support
A web expert offers direct assistance and asks for details about their current third-party system
Status: The discussion remains open with offers of help, but no clear resolution or implementation plan has been established.
Summarized with AI on October 27.
AI used: claude-sonnet-4-5-20250929.
As a winery buisness we have been with shopify for a while and have no on hand contact for shopify.
It has been extremely difficult to find a contact as we want to make a major change in our systems and software, so this is not something that can be done by talking in a chat.
We currently use a third party system to track stock.
Our current POS system integrates straight to the stock system as does the online shopify store.
We want to change our POS system and reroute stock through shopify and use shopify as our main source for stock and would appreciate assistance with this change.
I run 2 winery stores just like and yes, we needed some customization. But Shopify POS didn’t handle it well, so we switched to ConnectPOS and have been using it ever since. It manages our stock and inventory directly, so we don’t need extra apps. Their 24/7 support is excellent—super fast and helpful, especially for someone like me without much tech experience. Hope it help!