Everytime I try to pay with upi/card 20 rupees for 3 months plan, I get 5000 rupees mandate. Even When I tried to accept it once ( Because I knew My account dont have 5k right now ) so just I accepted it yet it got failed. But This is useless. Why we get 5k rupees mandate and not for 20 rupees ?
Please resolve this problem
Hi @ShrutikaS
Welcome to the Shopify Community - thanks for reaching out here.
I understand that you are experiencing some problems with the billing on your store. If you have read through the previous information provided in this thread, and you are still having issues then I would suggest contacting our team directly so that we can take a look.
One of our support advisors would be more than happy to check out the billing on your store and we will do our best to clarify what is happening. You can reach our team via the help center here. You will first need to interact with the chat assistant in the bottom right, however it should give you an option to contact the team via live chat if you type that in.
Hey Rick! im wondering if shopify will keep my 5000 rupees, or will they return it back? Because this seems to be really risky to just pay 5000 INR even though i was supposed to pay 20 INR. Please do confirm if the money will be returned cuz i was originally charged 20 INR not 5000??
Hi @Rida_zehra
Welcome to the Shopify Community, and thanks for reaching out for assistance.
I believe there may be some confusion here regarding this 5,000 INR charge - I’d be happy to explain.
As you can see from a few of my other replies here in this thread, an authorization charge is required when setting up UPI on your Shopify store. You will be required to authorize a maximum charge amount of 5,000 INR, however this is an authorization charge only and not the actual amount debited from your card - you will only be charged the amount on your invoice.
If you are seeing 20 INR as the amount on the Shopify billing invoice, then that is the amount you will be required to pay. If you have any concerns about this or would like to speak to our team to address other questions you have about your billing, then please contact our support team via our help center here and we would be happy to assist.
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So, your are not taking 15000 INR. You are just taking 1 INR and refunding the 1 INR instantly. Am i right
Hey Rick, I am facing the same problem, but I already paid 1rs charge and received a mail that the refund is initiated, kindly guide me what should I do now ? Today morning I tried to pay with another visa debit card in another account but it didn’t support the payment. Kindly look into the matter
will I get my 5k back or not broo??
HI its very nice to see all conversation within community
my question
i did domain purchasing and its connected and i set theme also my online store is ready can you tell me after buying plan from shopify my store will be visible to public or after plan i have to do some more steps
nah nah it askd you a mandate amount ( money limit ) of 5000 rs but when you continue the transcation you will be charged on 20rs . beleive me i entered the transaction only 20rs got cut from my account
so if i will click on pay 5000 rupees than my account will be debited by 5000 rupees or 20 rupees
please let m know asap
I am also facing this problem
So does it actually take away your 15000rs. Or it is just a consent ?
Are bhai log RICK bhai ye bol rha hai ki 5000 ya 15000 jo bhi amount authorize ho rha hai wo ni katega bank se .Shopify bas permission le rha hai tumare bank se uthne paise katne ki .Once you cancel mandate jo ki tumko tumare bank se cancel karna padta hai jo ICICI wle hai usko bank se message ata hai kaha cancel karna once it is cancel wo mandate remove ho jata hai .Paisa ni jaega kaha tension mat lo.
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Hello Rick,
I am facing the same issue . Will 15000 be refunded immediately or retained with shopify on long term for payment of future bills.
Hey Rick,
Good day, I’ve been using shopify for 2 years now. I recently tried changing the payment method to pay the monthly bill as the UPI ID provider has changed it from their end because some other circumstances. While I’m changing the UPI ID. Shopify is asking me to Pay 5000INR again as I’ve already paid it & 3600INR again for my store?
Why Shall pay the fee when UPI Provider has changed it & Why not those 5000INR should pay my monthly bill? Why shall I again have to pay for my monthly billing.
Shopify should remove these charges. We can’t rely always on the same payment. Everytime we change it, we gotta pay INR5000 & INR15000? This is so not right.
Help me if you can. Would be very helpful.
Very Disappointing, Shopify.
So Shopify Will Take 15k? Or Its Gonna Take 20inr?
Hey Rick I’m facing the same issue. When I choose the starter plan for 20₹ for 3 months i proceed to pay then the request is of the amount ₹5000 instead of 20 please can you help me out.