I have contacted shopify for an issue. Taking their sweet time to fix a tiny little issue. Their chat assistants keep saying ‘we are working on it’, ‘we will personally make sure this will get resolved’ but nothing is getting resolved. Really disappointed in this platform. They used to be very fast at resolving any problems I had before. I recommended to many of my friends which i will not be doing anymore. Taking half a month is just ridiculous to fix an issue. People’s livelihoods are dependent on their websites and this platform need to understand this. Wherever they are outsourcing their labour is going to lose all their business as they are not helpful. And I much rather speak to someone who has broken English and who can actually help, than to someone with immaculate, chatgpt written messages. I am going to consider moving my website to another platform who have better resolution centers. Looks like shopify is getting overcrowded and they simply don’t have the labour needed to keep up with demand. Sad but true as I really liked shopify.
Topic summary
A store owner is experiencing significant frustration with Shopify’s support response time for what they describe as a straightforward issue. The problem centers on Shopify Payments setup: after purchasing an existing business with its website, they cannot add their own bank account details because the system still requires the previous owner’s banking information.
Key details:
- Support ticket reference: #56430190
- Issue duration: Nearly half a month without resolution
- Previous owner is unreachable
- User believes this should be a quick fix by Shopify’s team
User concerns:
- Support provides generic reassurances (“we’re working on it”) without tangible progress
- Chat responses feel automated/ChatGPT-generated rather than genuinely helpful
- Platform appears overcrowded with insufficient support capacity
- Business operations are impacted as payment processing cannot be properly configured
The user is now considering migrating to another e-commerce platform and has stopped recommending Shopify to others. Community members have asked for clarification but no solution has been provided yet. The discussion remains unresolved and ongoing.
opps, so sorry about that.
Can i really know what the issues is all about??
Sorry to hear about that. Could you explain the issue here so we can check?
My reference number is #56430190. You can go and read. But basically I purchased this business a couple of years ago and it came with the website. I want to choose shopify payments as the payment method for my website. I am trying to add my bank account details so the payments will come directly to my bank account, but it is asking me for old bank account details of the previous owner which I don’t have. It should be a 2 minute job for shopify to clear the previous owner’s details so that I can input my details. Have been waiting for almost half a month now and still nothing. Getting really frustrated. And no, I cannot reach the old owner anymore. I tried. So this needs to be rectified by shopify team.
My reference number is #56430190. You can go and read. But basically I purchased this business a couple of years ago and it came with the website. I want to choose shopify payments as the payment method for my website. I am trying to add my bank account details so the payments will come directly to my bank account, but it is asking me for old bank account details of the previous owner which I don’t have. It should be a 2 minute job for shopify to clear the previous owner’s details so that I can input my details. Have been waiting for almost half a month now and still nothing. Getting really frustrated. And no, I cannot reach the old owner anymore. I tried. So this needs to be rectified by shopify team.
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