Hi my trail ends in 5 days and I want to pay . but before that I want to check the product myself
and the product is on the way but its going to take approximately in 10-15 days my question is .after trail ends dose Shopify freeze or delete my account? dose it saves any information ? could I wait until I check the product myself
and then pay and get my account back with everything untouched?
please help its a matter of time !!!
Hey, @trhtk112233 ! Welcome to Shopify Community!
If you don’t select a plan or don’t pay for your Shopify bill when your trial ends, your store will be set to a frozen state. When your store is frozen, you’re unable to access your admin and customers can’t view your store. Nonetheless, your information will be kept and you will be able to access it again when you select a plan and settle your bill.
So in this case, you can choose to leave your store without a subscription plan and it will automatically be frozen on the day your trial period is finished. Whenever you’re ready to resume working on your store and access your admin, you can simply log in, select a plan and enter your credit card details.
To know more about our billing and subscription plans, you can refer to our billing FAQ on this page and our pricing page here. Should you need help building your store, this is a great guide to refer to. Don’t hesitate to let me know if you have questions about the above and I’ll help you out!
Hi Summer thank u so much for the quick response I really appreciate it
My pleasure @trhtk112233 ! I’m happy to help. Should you have any other questions or concerns, don’t hesitate to post on Shopify Community again!