Issue: Customers visiting enverojewelry.com receive a security warning: “Suspicious page blocked for your protection” citing an unmatching SSL certificate (certificate does not match the domain), which could expose data.
Findings so far:
Next steps:
Status: Unresolved. Awaiting a support ticket for deeper troubleshooting of DNS/SSL configuration and to ensure the domain correctly routes to Shopify.
When customers type in my domain name, they get this message. Please help. @Andrew_8
Suspicious page blocked for your protection
https://www.enverojewelry.com/
Your connection to this web page is not safe due to an unmatching security certificate.
This means that the certificate was issued for a different web address than the one it is being used for, and you run the risk of exposing your data by accessing this page.
Hi, @envero .
Welcome to the Shopify community and thanks for sharing your question here.
You mentioned your customers are faced with an error message when navigating to your website. I definitely under the urgency to have this resolved. Rest assured, I’ll be happy to share more insight and point you in the right direction to receive further assistance.
When searching your domain’s DNS records on my end, the subdomain points to Shopify and the CNAME record is valid. However, your domain is pointed to Shopify but did not return Shopify headers.
In order for our team to take a closer look at your domain and admin, I recommend creating a support request via the Shopify Help Center. You’ll need to log in to your store and follow the prompts to view our available support options.
Please let us know if you need help navigating the help center or have additional questions.