Good morning. I paid a developer to put my account together. Looks great. It was finished on 11/16 but then I started to get errors and confusing messages from the Shopify team. But now at the height of the selling system I have never been able to use it since then “verification team” went on steroids with confusing requests. First they gave me an error because I’m an LLC with no employees (so an EIN other than my social security # is not required). THEN they asked me for supporting documents like an i.d. and - for some strange reason – proof I’d paid them my first $39 fee. (They don’t KNOW that?). It took them forever to surface the i.d. request, etc. I supplied them 4 days ago, got an email same day that they were verifying and I never heard anything. That was 4 days ago. This whole thing has been going on 3 weeks now.
Long story short, I am missing most of the valuable selling season, November 16-December 3 - the confrusion cost me 3 weeks,I have paid a developer a few for designing a site I can’t. use and have such a bad taste in my mouth about shopify from this experience I don’t know what to do next.
Is anyone except me having experiences like this that are initially confusing, and then just long delays with no resolution from the Shopfiy team? What should I do?