After Placing the order in my Shopify store, my customers are not getting the sms notifications, I’m using the inbuilt shopify sms service, please give me any solution for this.
Topic summary
A Shopify store owner reports that customers are not receiving SMS notifications after placing orders, despite using Shopify’s built-in SMS service.
Proposed Solution:
Another user suggests verifying that phone numbers are mandatory at checkout, as this is required for SMS notifications. They recommend checking the following settings:
- Navigate to Settings > Checkout in Shopify admin
- In the Customer contact method section, select either:
- Phone or email checkout (to allow phone number or email)
- Email only (to select email only)
- Click Save
The issue remains unresolved pending confirmation from the original poster whether these settings resolve the problem.
Phone number is mandatory at checkout for order SMS notification. If it’s correct follow this steps :
From your Shopify admin, go to Settings > Checkout.
→ In the Customer contact method section, select any of the following SMS settings:
- To select phone or email check out, select Phone number or email.
- To select email only, select Email.
Click Save.