Hello im using Stape to tracking my shopify. sGTM + custom loader + cookie keeper. But i have problem. Some of my users are starting new session in checkout. They recived new session_id and client_id and purchase event then is from direct source. Not all of purchase - just some, idk why is it. Some of my purchase events are still missing, more than 10%. Is there any chance someone solve this one? How do you track your purchase events?
website - nikalab.pl
Tried to set up cross domain tracking but smth wrong, url parametrs dont go trought checkout
How we can do it? Aslo, there a problem with taking that purchase event, shopify - 39 , ga 29. All of things happens inside checkout so user cant even leave checkout page
Hey man, since you’re already using sGTM and Stape, I’d highly recommend adding Facebook CAPI. It helps track purchases even when sessions break or cookies reset perfect for fixing those missing or “direct” purchases.
Stape makes it super easy to set up. If you want, I can walk you through it or help get it running fast. It’ll really boost your tracking accuracy.