I deactived my store a while ago but I am still being charged every month. How do I request a refund?
Topic summary
A user is experiencing ongoing monthly charges despite deactivating their Shopify store some time ago and seeks guidance on obtaining a refund.
Recommended troubleshooting steps:
- Verify complete store deactivation through Shopify’s account page, as the closure process may not have been fully completed
- Contact Shopify Support via the Help Center with supporting documentation (cancellation confirmations, invoices) to request a refund
- Check for active third-party app subscriptions, which may continue billing independently even after store closure
The response includes a screenshot showing where to verify store status. The issue remains unresolved pending the user’s follow-up actions.
Hey @Poppy1995
First, double-check if your store was fully deactivated by going to Shopify’s account page. If it still shows active, you might not have fully completed the closure process.
If it was deactivated but you’re still being charged, reach out to Shopify Support through their Help Center and request a refund. Be ready to provide proof, like cancellation confirmation emails or past invoices.
Also, check if you had any active app subscriptions—some third-party apps keep billing even after a store closes if not canceled separately. If that’s the case, you’ll need to contact the app providers for refunds
