Store is frozen and Shopify cant process my payment ARGH!

Shopify Discussion
,
1

Is anyone else having issues with paying for your shopify site?

I have used my RBC Virtual Visa for the last 3 years to pay for my other shopify site. I use this specifically for that business’ purchases. They froze the website a few days ago - I guess they have made attempts on the card since the end of December. Billing is showing this is the only outstanding invoice.

Funds are in the account. Its not an RBC issue (I have called twice, checked with 3 departments - its not them)

I tried a non RBC card I do not use for business and I received the same error message.

EDIT TO ADD: RBC confirmed that they do not see multiple attempts to process the charge or declines on their end. Shopify support yesterday said their error code says 2000 which indicates too many attempts

I have spoken to support 3 times, first support agent tried running the card with no success and was as puzzled as I was. I submit 2 tickets, and a high priority attached to one. It has been 3 days with updates such as “they will get in touch within 24 hours.”

I have customers emailing me frustrated they cant make their purchases, I’m frustrated with sales being lost during one of the slowest months of the year for me.

Does anyone have any insight as to why this could be happening?

Card has more than enough funds to process the payment even with the exchange from CAD to USD.

Card information all matches/no changes

No restrictions on the card or changes from the bank (ie: limits etc…)

Other forms of payment/cards are not working (Same error message - see below)

I have tried through the app, from a desktop, cleared cache and browser history, restarted both, and tried different browsers.

Error Message:

“Unable to resolve all outstanding invoices with the selected payment method. Pleas try again or use a different account or method”

2

Hi @kismetandsoul ,

I’m Kate from PageFly, a Shopify Landing Page Builder app. I’m really sorry to hear about the payment issues you’re experiencing—it sounds incredibly stressful, especially during an already slow sales period. I’ve looked into your situation, and I’d like to share some insights and suggestions that might help resolve this for you:

1. Shopify Payment Method Requirements

Shopify’s billing system has specific requirements for payment methods. Unfortunately, virtual credit cards like your RBC Virtual Visa may not always be compatible. Shopify requires a valid Mastercard, Visa, or American Express that supports recurring payments in USD. While some debit cards work if they’re co-branded with these providers, virtual cards often fail due to restrictions with recurring billing.

If you can, try using a traditional credit card. This could help bypass potential compatibility issues and process your payment.

2. Error Code 2000 – Too Many Attempts

The “Too Many Attempts” error generally occurs when multiple failed payment attempts trigger Shopify’s fraud prevention system. Although RBC has confirmed no declines on their end, Shopify’s system may not have received proper authorization for the transaction.

Here’s what you can try:

  • Wait 24 hours before attempting the payment again.
  • Double-check that your billing address and card details match exactly between Shopify and your bank.

3. Alternate Troubleshooting

You’ve already done a great job by clearing your cache, switching devices, and trying different browsers. Here are a few additional steps to consider:

  • Ensure your Shopify billing information is up to date.
  • Test another card that isn’t linked to RBC or a virtual platform.
  • Contact your bank again and specifically ask them to authorize recurring and international charges.

4. Shopify Support and Community Resources

Since you’ve already contacted Shopify Support, I recommend keeping them updated with as much detail as possible. This can help speed up the resolution:

  • Share screenshots of the error message.
  • Provide timestamps of all payment attempts.
  • Include documentation from RBC confirming that there are no transaction declines on their end.

Additionally, the Shopify Help Center is a great place to explore. At the moment, to help ease the situation, I suggesting you can:

  • Add a temporary notice to your website explaining the issue and any alternate payment options.
  • Consider enabling PayPal as a backup payment method. This might allow your customers to check out while you resolve the Shopify billing problem.

Final Thoughts

I know dealing with this can feel like an uphill battle, but with persistence, you’ll likely find a resolution. Keep working closely with Shopify Support and your bank to address the issue. In the meantime, if you need further assistance or have any specific questions, don’t hesitate to ask—I’m happy to help in any way I can.

Wishing you a quick and smooth resolution!

Best regards,
Kate
PageFly - Shopify Landing Page Builder

3

Hi Kate,

We are facing the same issue. Store got frozen, and no matter what payment method we try, we get the same error message