Store Takedown

Shopify Discussion

Topic summary

A Shopify store was abruptly taken down within hours after receiving a DMCA Takedown Notice for using an unlicensed theme.

Actions Taken:

  • The store owner deleted the unlicensed theme as instructed
  • Replied to Shopify’s notice

Current Status:

  • No response received from Shopify
  • Store remains shut down
  • Business operations halted

Key Concerns:

  • The extremely short timeframe (few hours) before takedown
  • Lack of communication from Shopify after compliance
  • Significant business impact from the sudden shutdown

The poster is seeking advice on how to proceed and restore their store, expressing regret about migrating to Shopify. The issue remains unresolved with no clear path forward.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

We received DMCA Takedown Notice by Shopify and within few hours our store was taken down. The reason they have given is using an unlicensed version of the theme. The email also mentions that if unlicensed theme is deleted the issue can be resolved.

We did that and replied but to my surprise no one replied and in fact our store remains shut. Within just few hours our business is ruined.

This is really frustrating and Shopify should at least give sufficient time before taking this extreme action. They do as they please and we recently moved to Shopify but I regret this decision.

Can anyone suggest what to do?