Does anyone know what is this message? I got my first order in stripe (i had one more that it was me for a test order) and suddenly stripe send me a notification.
We identified a high volume of unauthorized charges on your account, and payouts are now paused. We will issue refunds on affected card payments five days after your Stripe account is closed. Refunds may take longer to appear on a cardholder’s statement.
If you believe we’ve made a mistake, please provide additional information about your business for review.
What is this? They asking a lot papers that i dont have. I dont have a registered company yet about my shopify.
The problem is that i fulfilled the order in zendrop and after this i cancel it because stripe says that they will give the money back to the owner.
Sorry to hear that. As an experienced Stripe user, I’d love to share some of my lessons with you.
Your account might not be qualified due to the lack of tracking info so Stripe could not verify your transaction.
There are a couple of things you can do now
Provide precise info about your transaction, tracking number, and courier name,… It’s important to add tracking instantly so Stripe could verify your transaction, helping you build trust and transparency with them. I used Synctrack to sync order tracking to PayPal automatically. It’s so helpful and reduces my workload a lot
Reduce disputes/ chargeback rate. The tool above notifies my customer about order status which makes them stay informed of the shipping process and therefore, less likely to initiate chargebacks. Also, I use the email template provided by the app to defend the dispute situation. Very useful
That’s how I handle payments held. Just personal experience. You can try
They asking some papers to provide if you have them send them! I didn’t have them! I told them that’s it’s a shopify store and I have just started. They reviewed it again and everything was good
hii @mihalis19 i also started a shopify store recently and i’m facing a lot of problems doing so, is there any way i can contact you if you’re willing to help i’d really appreciate it. i’m almost done with my store it’s just that there are few things that i just can’t seem to find solutions to.
this is for my shopify store i don’t have a company to my name this is just for a shopify store payment gateway that i recently started so i don’t have any business document to verify any business nor do i have any other additional information to provide so i request you to not send any warning about the high unauthorised charges or to verify the business.
but they replied
After conducting a further review of your account, it does seem like your business presents a higher level of risk than we can currently support. Because of this we’ve determined that we still won’t be able to accept payments for your business moving forward.
Were you able to solve the issue? Same thing happened to me. After I got the first order I got the issue of
We identified a high volume of unauthorized charges on your account, and payouts are now paused. We will issue refunds on affected card payments five days after your Stripe account is closed. Refunds may take longer to appear on a cardholder’s statement.
If you believe we’ve made a mistake, please provide additional information about your business for review.
I mailed them for further review but now I’have got a mail
“After a further review of your business, we’ve determined that we still won’t be able to accept payments for your business moving forward…”
Im facing similar problem rn but with higher numbers(close to 10k). They say all of my balance will be refunded to my customers. Most of the customers have received their orders and they are completely happy about them. Could you please help me sort this out? I have like 3 days left now.
Hi Tomeliss, I’m facing the same problem at the moment. Have you solved it? And if yes, do you have contact information for the person who helped you with this situation?
I am facing the exact same problem. They have paused my payouts and payments. They telling i have u authorized charges but my store didnt even have 1 sale and no transaction was made in my stripe account literally its empty.
But i got this problem and they have just paused my payments and payouts.