The first and foremost you need to make sure your store gets 100 in Google Lighthouse Accesibility testing. Even though this does not guarantee that you will not be fined, it provides a strong defense against such claims.
We can help you perfect accesbility score, though it is relatively costly and time consuming. Please contact us via our website for more details. Link below
Thank you for your insight. So you are saying that these apps https://accessibe.com/ and https://apps.shopify.com/accessibilityspark are not really reliable and a waste of money? We don’t want our money to be waste that is why we are carefully reviewing options. Thank you
I doubt that any app can fix your code and improve your score. Such tools can be utilized to offer more options to users.
Reasons for Accessibility issues vary. For instance your color scheme may not be suitable for certain demographic and it may be causing your score to drop. To overcome complexities like this, it is important to work with a developer.
That being said, you can also run Lighthouse test yourself and see what issues come up there.
Generally the first step would be to perfect Google Lighthouse Accessibility score on your store. A code review and fixes would be required by developer. You may need to upgrade your Shopify theme or switch themes or apps depending on the issues.
Please create an account on our website so we can help with specifics there.
We’re now being targeted by this too. How did the lawsuit work out for you? We’re very upset, of course, as we are a very small business and the lawyers are quoting us thousands of dollars to “settle”
Lawsuits can be prevented by installing software that really works. Overlay solutions on their own will not protect businesses, as they can do more harm than good. But, using a full end to end solution, such as EnableAll, which combines code fix, user interface and audit & reporting, will get you as close as possible to full compliance. No app will ever deliver 100% compliance on it’s own as there’s always a need to manually correct certain elements, but solutions like this, can get you the closest.
Sorry you’re dealing with this — it’s stressful, and the demand letters are designed to feel urgent so you settle fast. A few things that actually help, roughly in order:
Don’t ignore it, but don’t panic-pay either. Loop in a lawyer before responding — many of these are template filings and how you respond matters.
Fix the real blockers, because “we’re actively remediating” is a much stronger position than “we installed a widget.” The common ones on Shopify stores: images/search icons with no alt text, form fields with no labels, low color contrast, and content you can’t reach or operate with a keyboard alone. Run your product and checkout pages through Lighthouse (Chrome DevTools → Lighthouse → Accessibility) and axe DevTools to get a concrete list.
A widget helps with user-facing adjustments (text size, contrast, reading tools) and shows intent, but it does not fix the underlying code issues above on its own — treat it as one layer, not the whole fix.
Keep a dated record of what you found and fixed. Ongoing remediation is the point.
Since you are already being sued, run this by an ADA experienced lawyer first. I can not advise on your case.
One fact worth highlighting, overlay apps like accessiBe are controversial and do not fix real code issues. AccessiBe has even faced its own lawsuits over this. Some lawyers see overlay only fixes as a weak defense, not a real one.
What usually holds up better is a proper WCAG 2.1 AA audit with actual site fixes. Ask your lawyer before buying either app.
