Support Advisor Chat NOT WORKING

Technical Q&A
1

I’ve been waiting for the past half hour to get a shopify support advisor, and shopify’s chat app is not working. Is the chat app seems the only method shopify provides for support?

I need to edit my terms and conditions at checkout, but all suggestions shown under the help pages are not the correct method to edit my checkout terms. I can’t find them to edit them! So shopify has hidden my checkout terms so I cannot find/edit them and they won’t provide support to edit these either.? Why did working with Shopify become so impossible?

I tried to add a screenshot of shopify’s chat app not working, but it appears shopify won’t even allow us to add images - I’ve tried png, jpg, jpeg and bmp files but nope - their system won’t accept them. It’s asking for a CSV instead - so hopefully you can see the screenshot if the CSV. We have too much invested to go to another host other than shopify - but if I could start all over again 10 years ago - I would NOT chose shopify again - it seems to be the worst of all!!!

2

I also had to chose a “lable” to post this - NONE of them seemed appropriate - it appears shopify wants to bury or hide this message for help too!

3

Hey there, I’m sorry you’re frustrated with Shopify’s support and editing your checkout terms — it’s tough, but I’m here to help! If the Support Advisor Chat isn’t working after 30 minutes, try clearing your cache, using incognito mode, or switching devices, as it can glitch alternatively, request a callback, email through the Help Center, or post in the Shopify Community for 24/7 support. For your checkout terms, you can’t edit them directly in the admin, but go to Settings > Checkout > Order status page, and add or edit terms under “Additional scripts” or “Custom content” using Liquid/HTML —check Shopify’s Help Center for guides. If images won’t upload for support, use the “Contact Support” form in the Help Center, attach PNG/JPG files directly (not via chat), and explain the issue, they should accept standard formats