A new store owner is concerned about managing tariff-related costs without deterring potential customers. They’re unsure whether to disclose fees upfront during checkout or adjust product pricing, and want to avoid surprise COD charges upon delivery.
Trendsi’s Response:
The discussion remains open as the seller navigates pricing strategy for their new business.
For a New Store—brand spanking New—how would I navigate the high cost of passing these fees along to a customer I’m trying to attain?
Do I tell them when they are placing an order or adjust my per-product price? I’ve seen many post on social media about items being delivered to the home with a COD charge because the shipping amount changed during midshipment. Can I avoid this?
Trendsi is here to help you navigate the tariff situation. At the moment, all Trendsi product costs remain the same for you. Trendsi is actively working to absorb or lower costs so that your customers are not affected. However, if there is a price increase in the future, we will notify you weeks in advance. This will allow you to adjust your selling prices accordingly and communicate the tariff-related changes to your customers.
Additionally, we will ensure that no extra COD (Cash on Delivery) charges are applied when your customers receive their orders, as we understand that this would not provide a great customer experience.