Hey, @Kissmypolish .
Thank you for joining the thread.
If you’re using Location-based tax settings or Registration-based tax settings, then it’s possible that the customer isn’t located in a region for you to collect sales tax. This can be more common for customers from a different country, state, or province. However, as we’re unable to provide tax advice due to the varying regulations between regions, we’d recommend consulting with a local tax advisor instead.
That being said, if you believe there’s a mistake with the settings, then it looks like we’ll need to access your account in order to get a closer look at the issue. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to continue assisting you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.
