We do not require phone number from our clients. Even though we checked only Email on the Checkout> Customer Contact Method> Email (Only); when we go to the check out it still asks for the phone number.
How to solve this? Help please.
Topic summary
A merchant has configured their checkout settings to request Email only as the customer contact method, but the checkout page continues to require a phone number despite this configuration.
Issue Details:
- Settings show “Email (Only)” is selected under Checkout > Customer Contact Method
- Phone number field still appears as mandatory during checkout
- The merchant does not want to collect phone numbers from customers
Current Status:
- The issue remains unresolved
- Screenshots have been provided showing both the backend settings and the problematic checkout behavior
- The merchant is seeking guidance on how to fix this configuration mismatch
