The main product image is showing part of the 2nd image - mobile version

Technical Q&A
1

Hello All! :smiley:

On my mobile version, the main product images (1st image) are showing part of the 2nd image instead of filling out the entire space. This is happening on all of my product pages. I checked on several mobile phones and this is happening on all of them.

Please see attached screenshot.

My store is currently in development, the password is Darlingdoggie22!.

Will you please tell me how to fix this?

Any help would be greatly appreciated.

Thank you in advance! : )

SHOWING 2ND IMAGE.jpg
SHOWING 2ND IMAGE.jpg480×595 41.6 KB

2

Have you found the answer ?

3

Hey @M_arni00

This may be a feature of the theme you are using. Can you share what theme you are using on your store and a link to your website?

4

I am using the dawn theme 13.0.0 and here:

https://www.its-utopia.com/products/fudge?_pos=1&_psq=fud&_ss=e&_v=1.0

It’s only on mobile you can see part of the 2nd image

5

Hi @M_arni00 ,

Okay, thank you. If you preview your website in a different theme, is the issue present? Or is it only present in the Dawn theme?

6

Yes the issue is still present even if I try different Themes.

7

Hi @M_arni00 ,

Okay, I see. Can you send me a screenshot of this issue in another theme, if possible?

8

Yes it’s still there:

IMG_2075.jpeg
IMG_2075.jpeg828×1411 67.5 KB

9

Hi @M_arni00 ,

Okay, thanks. It may be an issue present across both themes but it’s something we can take a look at closer to determine. Please contact our support team directly so we can authenticate you on your store and access your admin to assist further.