The shipping options have changed for your order. Review your selection and try again

Shopify Discussion
1

Hi All,

I have been battling with Shopify for a resolution on this for over 3 days. Sales have dropped over 80%. I have increased abandoned carts. Screen shot of error attached.

Error:

The shipping options have changed for your order. Review your selection and try again.

They advised it is with the developers and other merchants have been affected- has anyone been effected? Is there a temporary work around I can do? I am at a loss - this store is our main income and I won’t be able to pay my bills if this continues. I really need some resolution.

Shopify support have no timeframe of when it will be fixed or how. It is totally frustrating and I am in tears just thinking how I can continue to survive this another day.

1 Like
2

Hi Gpa2023,

Found this thread might be helpful:

https://community.shopify.com/c/payments-shipping-and/shipping-errors/td-p/1918730

If you’re using an app to calculate shipping rates you can reach out to them for support as well.

3

Thank you,

I have read through that thread. I don’t use an app for our shipping only
manual rates. I’ve tried even removing all rates and simply offering free
shipping, still the error occurs almost for every cart.

I’ve tried removing discount codes. Tried removing billing address and they
can only enter a shipping address. Still has the error. I don’t know how
long shopify will take to fix this issue?

1 Like