Theme

Shopify Discussion
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Topic summary

  • Issue: On one Shopify theme, images only become visible when hovering in the browser, while the theme looks fine in Shopify preview.

  • Current site: Merchant switched to another theme that works normally; the shared live link shows no issue because the problematic “better” theme isn’t active.

  • History: Merchant added custom theme code and later removed it. After removal, the visibility problem started. No new apps were installed.

  • Troubleshooting: Support requested theme details and advised rolling back code via Online Store > Themes > (…) > Edit code > select theme.liquid > Recent changes to an older timestamp (Help Center link provided).

  • Result: Merchant reports the file has no previous versions, so rollback isn’t possible. They believe the problem may lie elsewhere, but no specific cause identified.

  • Status: Unresolved and ongoing. Merchant is using the alternate working theme; the preferred theme remains disabled. Next steps likely require identifying the exact code or asset affecting image visibility or restoring the theme from a backup/earlier copy.

Summarized with AI on December 28. AI used: gpt-5.
1

Hi all, i have a problem with my theme. In shopify my theme looks all good but when i open it in my browser, picture are only visable when i put my cursor on it.

2

@Willego link please.

3

https://zonchef.shop/

4

But i have another theme that works well, the theme that works well is what you see now. Maybe better if you can see it in my shopify.

5

@Willego working fine on my side

6

Hi, @Willego .

Welcome to the Shopify Community, and thanks for posting your question.

Could you advise what theme you were previously using where you couldn’t see your images on your website? What theme are you using at the moment? If you’re not able to replicate this issue in a fresh theme then it may be an issue directly related to the theme you’re using. Have you recently installed any new apps or adjusted your theme code?

7

Hi Victoria, yes, i added a theme code but i removed it again. When i added a new theme code, everything worked fine. After i removed it the problem started.

8

Hi ProtoMan44, that’s correct that my website works well but i use another theme. I have a better theme but that’s the one with the problem.

9

To help identify what specific code is affecting your theme, you can try rolling back your theme code to an older date stamp. You can click the three dots (…) next to your theme and click Edit code. From there, click theme.liquid and in the drop-down menu under Recent changes, you should be able to select an older date stamp. You can find more information in our Help Center Resource.

10

At the moment i use another theme. The theme with the problem is a better theme but because of the problem i can’t use it now.

11

Hi Victoria,

i looked it up and it says: file does not have any other versions.

12

I really don’t know what to do because i also didn’t install new apps.

13

Hi Victoria,

it looks like the problem is somewhere else.