Took a ownership of another store

Shopify Discussion

Topic summary

A user accidentally accepted ownership of an unwanted Shopify store, resulting in two stores under their account. They want to deactivate the extra store but cannot proceed because they never entered billing information or selected a plan for it.

Another community member provided step-by-step deactivation instructions:

  • Navigate to Settings > Plan in Shopify admin
  • Click Deactivate store
  • Review alternative options (Pause and build plan, or start new store)
  • Select a reason for deactivation and click Continue
  • Enter password and click Deactivate now
  • Confirmation email will be sent once deactivation is complete

The issue appears unresolved as the original poster hasn’t confirmed whether these standard steps work for a store without billing information.

Summarized with AI on November 18. AI used: claude-sonnet-4-5-20250929.
1

Hello!

By my mistake I took a ownership of another store. Now I have two stores in my account. I wanted to deactivate it but I can not, due to reason I did not put my billing informasion and did not choose a plan for this store. I would love receive a help how to close/deactivate/pause the store.

2

Hey @Jevgenija

Thanks for reaching out to the Shopify community.

Here are the steps:

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Deactivate store.

  3. If applicable, review the options to switch to the Pause and build plan, or start a new store.

  4. If you still want to deactivate, then click Deactivate Store.

  5. Select a reason for the deactivation, and then click Continue.

  6. Enter your password, and then click Deactivate now.

You receive an email to confirm that your store’s deactivated.

Do let me know if this was helpful.