店铺刚注册就被封

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Topic summary

核心问题：新开店铺数日即因涉嫌违反 Shopify 的 AUP（可接受使用政策）被封，账户关闭；待结算款由支付处理方冻结，通常保留120天。官方邮件仅提供申诉表单，并提示该邮箱不受理回复。
最新进展：楼主已提交资料但未获回应。另一位用户称遇到同样问题，多个店铺被关闭，仍未解决。
建议/行动项：

  • 核实是否确实触犯 AUP；如属误判，准备充分理由与证据进行申诉。
  • 检查垃圾邮箱是否有回复，确认提交材料完整且能证明合规。
  • 持续通过客服渠道跟进处理。
    状态：暂无官方答复或解封结果，讨论未有定论；关键未解问题为封禁具体原因与申诉处理进度。
Summarized with AI on December 22. AI used: gpt-5.
1

店铺刚注册几天就收到这个信息，店铺被封了，提交了相关信息也一直没有回复，应该怎么办，谁来救救我 Dear Account Owner, We have reviewed your account and determined that it is in violation of Shopify’s Acceptable Use Policy (AUP). As a result, we are no longer able to host your store on the Shopify platform and your account has been closed. The full amount of pending payouts will be held by the Processor, in accordance with the Shopify Payments Terms of Service and the Processor’s Terms of Service. Payouts are typically held for 120 days. If you believe that your account was terminated in error, you can appeal using this form. Please note that this email address is not monitored. Any responses submitted will not receive a reply. Shopify’s Terms of Service can be found here.

2

你先确认下是否真的违反了 AUP 政策，如果是误判你可以申诉的，但需要有合理的理由和证据。

  • 先看看垃圾邮箱有没有回复
  • 检查下发的内容，有没有提供一些可以证明的材料
  • 联系客服支持
3

I have the same problem but still not fixed they close lol of my store really fucked