Hello it’s Jawwad I’m working as a Shopify partner for the last few months I’m trying to open my Shopify account and I try to log in but I didn’t get an authentication code on my mobile I don’t get the code I’m trying for it for last few hours but still didn’t getting code please help and solve this problem ASAP. I Already Contact Support Team They Could Not Help Me Out. I created this second account for this query my email for that account is jawwadahmaddesigner@gmail.com please reach out to me ASAP I need to transfer the account to my clients Thank you
Hi there, @WaleedAhmad1 !
Thank you for getting in touch. In order to resolve this login issue, you will need to get in touch with our live support team through the Help Center. From there we’ll verify your identity and help you regain access to your account. I know you mentioned you’ve already been in touch and we said we couldn’t help, but that definitely isn’t the case. I recommend following these steps to contact us:
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Since you’re unable to log in, you can select I don’t have an account
- Select the support topic that best suits your inquiry (such as Account or Store settings)
- Scroll down to where it says Get support and select one of the available support options
Once you’re connected with a support advisor you can explain that you’re unable to log into your partner account, and they will start the process with you to get the issue resolved.
Please let me know if you have any other questions!
Still No email from Shopify Support Team My Whole work is stuck!
Hi, @WaleedAhmad1 .
Thank you for getting back to me and I’m sorry to hear you’re still having trouble logging in. Did you contact our live support team following the instructions above? Were they able to assist you and escalate your issue?
I look forward to answering any questions you may have.
I already contact live support 3 times they said you receive an email with a solution but I did not receive any email! please resolve this issue. please!!!
Thank you for getting back to me, @WaleedAhmad1 . Since I’m unable to authenticate through the Community Forums, I won’t be able to take a look into your tickets. If your issue has been escalated, rest assured that our specialized support team will reach out to you directly as soon as they can.
Thank you for working with me on this.
Hi Greta,
I have the same problem, and already contact live support 3 times too, but did not get any solution yet. They say wait the team, but don’t know when the team give me solution. It was 3 days until now. Please help me.
Hi, @Liztt !
Thank you for your message and I apologize for the difficulty you’re having accessing your account. Rest assured that our accounts team will investigate and respond to your message as soon as possible, they are just working through the backlog from the holiday weekend. Keep an eye out for an email from them.
Thank you again for sharing.
My husband and I are having the same problem and there is still no resolution and it has been almost a month. I use text authentication to access his business and it is not working on my phone. I use google authentication to authenticate logging in to my business and it works fine. Shopify security keep saying they are following protocols. I understand the need for security but this is ridiculous. We have given them the documentation they require and still they keep my husband to respond to email links that require access to Shopify. We have sent them numerous screen shots documenting why my husband cannot access these messages and yet they keep saying the same thing over and over. “respond to xxx ticket number”. There are no ticket numbers listed in the emails so it is impossible to know which one to respond to EVEN IF we could follow the links they provide. We know we are communicating with real people but honestly, it feels more like they are bots. This is without a doubt the worst “help” I have received in my 68 year history. The support team is trying but the security team not so much. I am not convinced they really want to resolve he issue as they are so busy trying to stick to “protocols”. Very frustrated.
Hi, @wendy11 .
I’m sorry to hear you’re having so much trouble getting back into your account. I recommend searching your email for the ticket number our team has referenced, or access your support inbox through the Help Center. Let me know if you’re still not able to locate the communications from us and I’ll look into this further.
Thank you for sharing this.
How long did they took to fix this if they did? for me has been over a week now, its insane how HORRIBLE the support is, i feel you as i also provided everything they asked. I lost around 4 thousand dollars thanks to this BS.
They even use a script to answer:
“I completely understand your situation, “NAME” . Being unable to access your store for such a long period can indeed have a significant impact on your business. I’m truly sorry for the inconvenience this has caused you. I have marked your case as urgent and have requested the team to expedite the process.”
Same issue here. It’s been over a week since I submitted the necessary documents to Shopify security team but I have not heard anything from them. I don’t get a text code to my phone and my phone is working fine with other apps. Shopify is causing this big issue to my business and I can’t even find a way to talk to someone over the phone. This is really frustrating!