Unable to Update Payment Details - Immediate Assistance Required

Shopify Discussion
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Topic summary

A user is locked out of updating their payment details after accidentally submitting incorrect company information (listed as private corporation instead of the intended business type).

Current situation:

  • Shopify’s system has blocked further attempts due to reaching the maximum submission limit
  • Any changes now require direct support intervention
  • The user contacted support over 3 weeks ago but has not received a response from a live representative

Status: Unresolved and urgent. The user is seeking immediate assistance to unlock their account and correct the company classification error.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

I accidentally submitted my company as a private corporation by accident. Now shopify says I have reached the maximum number of attempts for submitting your details. I need to contact support to make any changes to edit my payments.

I’ve reached out to support but its been over 3 weeks since I’ve heard back from a live person. Can someone please help me?

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