Is anyone else not getting their Paypal Wallet payouts? Our orders were processed, payments were captured by Shopify but the collected money has never been paid to us. One payout goes back to November of 2024. Payments show in pending transactions but lots of payouts other than Wallet have gone through with no problem so I’m assuming this is a problem with Shopify now collecting Paypal Wallet. I have contacted support through chat but after several days of someone investigating, I have not received any update on when I’ll receive the money, no update period. Wondering if anyone knows who I might contact, of if you had/have a problem was it corrected? Thanks!
Hi DebraJM,
Did you ever get a resolution to this problem, we are experiencing the same thing and Shopify is blaming PayPal, but according to PayPal its a Shopify issue.
Yes I was told by Shopify support to remove my Shopify deposit-to bank account, enter the same bank info, and update. I thought it was crazy but it worked and PayPal payments since have gone in without a problem (knock on wood)