We have having a business-critical issue with updating inventory numbers of existing products. As of this writing, our Shopify store has about 175,000 products. We get an inventory update file daily, but Shopify only updates inventory for a fraction of the products, leaving most others showing inaccurate stock levels. This has meant that our customers are seeing many products appearing as in stock, when we have in fact run out. This has led to us having to cancel several customer orders, and causing them frustration. It appears that there is some kind of limit on Shopify that prevents us from wholly updating inventory numbers. Can someone help with solutions or workarounds?
Hi @Anon3
How are you attempting to update the inventory? API access is rate-limited, so you may simply be making too many requests per second for the system to process. You can read more about rate limiting here: https://shopify.dev/api/usage/rate-limits
Kind Regards,