UPS Label Discrepancies ( I CANT be the only one)

Payments + Shipping & Fulfilment
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Above you can see a chart that tracks the average discrepancy per order between what the customer was charged and I paid for a UPS Ground Carrier Calculated label. In this time period I made no changes to my default package size or weights of my products. Nothing. Changed. But somehow I am now losing on average more than 80 cents on every label I purchase.

I have gone through Shopify support 4 times on this issue and get nowhere everytime. I am absolutely desperate for a solution here.

  1. Don’t tell me about apps. I will if I have to but this should work properly as it did for the last 5 out of 8 months. I shouldn’t have to take on $1k plus in subscription fees in a year to get functionality I already pay for

  2. It does NOT (and I CANNOT stress this enough) have anything to do with my default package size settings. NO CHANGES were made when the discrepancies started happening. I have made changes since and it does not solve the problem.

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Pay attention to three key things:

  1. Your default package configuration and the product weight you’ve set.
  2. The shipment weight and dimensions printed on the UPS shipping label.
  3. The actual weight and dimensions UPS considers when calculating the shipment cost, as checked by the UPS pickup agent.

If the weights and dimensions printed on the label (2) and the actual ones (3) differ, UPS will charge you the difference. However, you might have charged your buyers based on the default package dimensions and product weight configured in Shopify.

If the issue persists, you may need an app like the PH Multi Carrier Shipping Label app. Ensure you have your own negotiated rates better than Shopify Shipping, CCS enabled on your Shopify plan, and are prepared to pay for the app. Do the math and make your decision accordingly.