Have you been paid? I’m considering an Instagram video to expose this. Do you have instagram? We can all band together to expose this
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Did this get resolved?
hi do you mind if I ask if this only happens when you are using Shop payments? I currently have Stripe, but am unable to sell on social media or tag products unless I switch to shop pay. but after reading this, it seems like a nightmare!
hi is this happening only with shop payments and not third party processors?
I was considering switching from stripe to shop pay, but they have told me my products are illegal and i would have to take them off the store to activate shop pay. this is BS, considering the manufacturer we purchase these exact products from are selling with shop pay. Not having shop pay prohibits you from selling and tagging products on social media, but now reading all of this, I dont know if it is worth it to switch to shop pay
I am in the same situation: Shopify recently suspended my payments and asked for additional documents to verify my business’s eligibility and activities. I submitted the requested documents yesterday and am now awaiting their decision. This situation is very distressing; I had to suspend my operations and pay for orders/stock out of my own pocket. I spoke to a friend who is a legal investigative journalist at Le Monde, and he asked me to send him the email from Shopify and the documents I provided to them to launch an investigation into the matter and check the compliance of Shopify’s actions with French law. Additionally, he needs more French-speaking testimonies for his investigation. I am also considering reporting the matter to the public prosecutor depending on Shopify’s decision. Normally, accounts are verified before they become active and operational, and customers’ accounts should not be suspended without legitimate reasons. Ticket ID: ff2b2b16-ea65-41d0-96a7-10e961500778
I am so sorry to hear this. How long have you had your funds frozen?
It’s been a week now since I provided all the documents Shopify requested. They then asked me to update all the processed orders with tracking numbers, which I did. I’m currently waiting for their final response. I went to see the Public Prosecutor in Paris at 14 Quai des Orfèvres, where I summarized the situation and showed him the email exchanges I had with Shopify. He asked me to submit a detailed written report, with supporting documents, once Shopify has made its final decision. My lawyer also plans to seek compensation, as my store generates around $1,500 per day. Meanwhile, I’ve shared the entire case with a friend who is a legal investigative journalist at Le Monde. He and his team are investigating the matter. If these blockages are found to be non-compliant with French law, an investigation could soon be aired on French television about Shopify.Ticket ID: ff2b2b16-ea65-41d0-96a7-10e961500778
I have 7k in payouts pending for over 1 week. No one has emailed me about the additional documentation I need to submit. I was previously using Square, there customer support was way better, at least you could call them. Hoping I get my funds soon as my business depends on cashflow for its assets. Wont be long till my business bank account goes negative
Shopify are thieves; they just closed all my accounts without any valid reason. I recommend switching to another platform.
We are dealing with the same issue but for chargebacks… over $400k is being held WE NEED HELP AS WELL!! No response from Shopify at all in over 21 days on the matter all we’re getting is “we’re working on it”
21 days for us and counting
OK, I honestly just have to ask. What are you guys selling to generate such great income? I am also very sorry about your situation. But I’m so curious to see what your store sells.
OK, I just have to ask what are you guys selling where you’re making
$400,000? Our supplies do not sell that well at all.
Dear Avionnti,
This is Sara Malik we are still facing this since 4 months shopify hold our payouts and send us email you done D3 violation your funds held on payment process and permanently hold its final decision its totally unfair they have right to terminate the shopify payment gateway but how can they hold our paid payouts customers products delivered before 3 months no clam no issue no one team help us .
Please guide if your issue solved and what should we do ? anyone help any appeal email for payouts issue
Regards,
Malik
whatsapp: +923316121297
Hello, I am new to Shopify and am also having an issue with ShopPay holding my payouts. I am researching Stripe as an alternative solution but do not see it listed within the Payments tab > Add Payment Method. How do you integrate your store with Stripe? Thank you in advance.
This is happening to me right now. It is dire, my business needs its funds to operate and shopify is holding thousands of dollars of our money. What ended up happening here? Did it get resolved or are you taking legal action?
Did you ever receive your funds and how long was the revenue locked? we are worthhome on instagram
I am in the same baot here! Has this been resolved for you?
How did you get to the Trust and Safety Team?