Dear Shopify Support Team,
I hope you are doing well.
I am writing to request urgent assistance regarding my Shopify account registered under the email [email removed]. I am currently unable to access my account due to a two-factor authentication (2FA) issue, which prevented me from canceling my subscription on time. Therefore, I kindly request help with both restoring access to my account and processing a refund for the most recent charge.
1. Unable to log in due to two-factor authentication (2FA not working)
When attempting to log in at https://accounts.shopify.com, I am prompted to enter a 2FA code. However, the authenticator app originally used for this account was linked to my previous workplace (Caffebene), and I no longer have access to the correct authentication codes. All codes I attempt to enter are rejected.
I kindly request that you disable or reset two-factor authentication for my account so I can regain access.
I am ready to provide any required identity verification (payment details, ID, invoice, etc.).
2. Request to cancel subscription and refund the recent charge
Because I could not access my account, I was unable to cancel the subscription before the next billing cycle. I would like to request a refund for the latest charge.
Here are the billing details:
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Amount charged: $25.00 USD
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Card last four digits: ( …. 9005)
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Account email: [email removed]
Since I did not have access to my account and was unable to use the service during this period, I respectfully request a refund for this payment. I also request your assistance in canceling or pausing the subscription to prevent further charges.
Thank you very much for your time and assistance.
Please let me know if you require any additional information—I will provide it immediately.
Kind regards,
Usukhbayar Dorjgotov