Urgent: Shopify Payouts and Refund Issues since 5 Weeks

Shopify Discussion
1

Hi there,

I’m Lilly and we’re facing a serious problem. Our payouts have been on hold for five weeks due to an account review, and we’re unable to process refunds. Despite reaching out to support seven times, we’re stuck in a loop with no resolution.

This is hurting our businesses. We urgently need help. If anyone has advice or has been through a similar issue, we’d greatly appreciate your insights.

Thank you
Best, Lilly

2

Hi there! Because it’s been 2 months already, I hope your problem has been since fixed?

To avoid relying solely on Shopify on processing refunds, you can use a 3rd party app that integrates with the admin to issue store credit refunds instead. Either as a backup option or something you do all the time. One such app is one I built for these sorts of cases: https://apps.shopify.com/neat-credit
Best of luck!