We believe the way the app charges were changed recently, as they now show 2 charges in merchant’s invoice, if you’re using the UsageCharge. For example, this merchant claims our Ultimate Upsell app charged him twice, based on a misleading way of displaying the charge (see attached, 1.png).
We’re not alone having this issue, if you watch closely, Order Printer app is also using the UsageCharge and having the same issue.
Our side, we did only 1 usageCharge per month (see attached, 2.png).
I cannot tell if the merchant actually paid double fee, if so then the money was collected by Shopify and not sent to us…
This is causing a huge lack of trust and many uninstalls.
It should be a simple fix for Shopify, I believe either group the charges under the main app
Or display them after a separator like Detailed costs: