Hi,
I am setting up the Capital theme, which has a video overlay with text feature. This video is appearing fine on the desktop but not showing at all on the mobile version. I have tried to reduce the res etc but it still won’t work. Can someone please assist?
Thanks, Tom.
Hi @TommySaun
Please share your website so we can take a look
Hi!
Website is https://replayprints.com/ and the password is help.
Thanks in advance if you can assist!
Tom
Hi @TommySaun
Thank you for the information. I do see the video in mobile. Do you have specific mobile that you use?
Hi,
My partner and I both use iPhones (iPhone 13 and an iPhone 8). Please see attached, this is what appears on both devices. I have tried both wifi and 5g but similar issue.
Hi, I have now tried to attach the video with both a link to youtube and to an upload directly to shopify and I have reduced the resolution etc but no luck.
I have also contacted (twice) the third party responsible for the theme, but have had no response.
Is there any other avenue i can go down for a solution to this issue?
