I am building a post-purchase app and looking for ideas to improve it. I would like to understand the main problems stores are facing at this step of the customer experience. For now, my app includes cross-selling & one click upselling on confirmation page, cross-selling & upselling on transactional emails and post purchase surveys. Do you see anything major I could cover ?
Offering 3 months free to anyone helping me identify the next features to build.