We would like to install whatsapp on our store to communicate with customers for simple questions. Not upload our store to whatsapp, or send automated messages, just simply connecting the store to our Whatsapp business account.
We looked at a few options in the app store, which all seem excessive for our use, with the issue that the apps required access to Customer information, Orders, full edit rights to the store (?)… Which seems a bit shady to us given the simple nature of the integration.
Any recommendations for a simple Whatsapp app with reasonable customer privacy requirements?
I am afraid that the request you’re making is possible only with a private app; this is the only way you would be able to use your private number (your whatsapp business account number) so that you feel confident that anyone but you is able to get your customer’s data.
All whatsapp apps based on a shared number would need to get read access to your shop customers (at least their whatsapp account num., if you want to use the app to communicate with them
I recommend Shopify Inbox; it is an app that allows you to communicate with your customers anytime and anywhere, right through the mobile app or web. The app is free, customizable and you set it up right in your Shopify admin. You can gain insights and use metrics in your admin to understand how your chat is performing. There are many great features, so I recommend looking into it to make sure it is what your business needs.
Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?
