Does anyone knows the best chatbot for my store?
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Hi, @Victory_01 !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I took a look around our App Store and found an app called Tidio Live Chat & AI Chatbots. This app allows you to chat with your customers in real time and offers an AI component called Lyro AI bot that automatically solves your customers’ questions. They also have some great reviews as well. If this interests you, you can consider using the free plan which allows for Chatbot with up to 100 visitors a month. You can also check out a list of similar apps that offer this functionality here. If you have any questions about the apps, or need a hand setting them up, feel free to reach out to the developers directly as they could provide some more information.
If you are just starting out, I suggest viewing The General Checklist as it’s great tool that will ensure that you have your Shopify store all set up. You can go through the check list and be confident that you have a finished product, that includes having your media, shipping and check out all in working order.
Feel free to let me know if you have more questions!
Hello Victory,
I have an AI Automation business and we offer an AI chatbot that can be added to your store, answer any questions and sell products for you as well. It can also integrate with Facebook messenger and Instagram and even handle phone calls for you as well so that you have the AI on all your accounts handling inquiries. Let me know if you want to set up a time to chat!
Recommend checking out Gleen AI on the Shopify App Sore. It’s not just a chatbot – it’s a generative AI platform that you can use to deploy multiple chatbots from. https://apps.shopify.com/gleen-ai
Gleen AI syncs with your product catalog, inventory, pricing, and order management system, and you can train Gleen AI on any knowledge you want.
You can then use Gleen AI to deploy:
- A shopping assistant AI – to answer shopper questions about your products, compare products and get product recommendations
- A customer service AI – to provide quick and accurate answers to your customers about their orders
- An audience engagement AI – to interact with your audience members (think: Discord, or comments on Facebook and Instagram ads)
- etc.
Gleen AI uses generative AI, and most importantly, Gleen AI doesn’t hallucinate (i.e., make up stuff).
Hey there - the “best” chatbot for your Shopify store really depends on your specific needs, so instead of naming one tool, here are criteria and features you should check out to find what works for you:
What to look for:
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Easy setup and embedding: The widget should be simple to install (just copy‑paste a snippet or integrate it via your theme editor) without heavy coding.
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Training methods: You’ll want options like uploading URLs/files or manually creating question/answer pairs so the chatbot understands your store and FAQs.
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Customer memory/profile: The bot should remember repeat visitors or past conversations, so it can personalize support (e.g., “Hi again - did you still need help with your order?”).
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Custom responses & fallback logic: It should handle standard questions (shipping, returns, sizes) and provide a default or escalate when it doesn’t know.
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Design and placement flexibility: Ability to place the chat widget on specific pages (product pages, cart page, support page) and match your brand styling.
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Integration with commerce tools: Ideally, it supports cart interactions, lead capture, and connects to your backend/support system.
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Performance and support: Make sure the tool won’t slow your store down, and check that the vendor provides reliable updates and support.
Once you have those features checked, you can start comparing chatbot tools in the Shopify App Store or via external integrations, and pick the one that feels right for your workflow, budget, and customer experience.
Best,
Elfsight Team