Normal = 1 payout per business day
This week = 2 payouts each for Thursday and Friday then payouts for Saturday and Sunday
WTH? Been on Shopify Advanced for 6 years and never seen this. My settings say payouts every business day.
Topic summary
Shopify merchants are experiencing significant disruptions to their payment processing and payout schedules. Multiple users report receiving duplicate payouts on single days, payouts scheduled for weekends (which don’t actually process), and unpredictable payout timing that contradicts their configured settings.
Key Issues:
- Multiple daily payouts instead of the standard single business-day schedule
- Payout dates changing after orders are placed, making cash flow projections impossible
- Weekend payout dates appearing in the system despite no actual deposits
- Shopify Installments payouts becoming unpredictable and difficult to track
Shopify’s Explanation:
Support representatives have provided inconsistent explanations, including:
- Implementation of multiple payment processors (Stripe and PayPal)
- PayPal migration causing daily payouts regardless of settings
- Claims that email notifications were sent (though many merchants report receiving none)
Some merchants report the split payouts stopped around October 24th. One user resolved failed payouts by re-entering bank account information, though this required weeks of support interactions.
Business Impact:
Longtime merchants (6-9 years) express serious concerns about cash flow management, bounced checks, and eroded trust in Shopify’s financial reporting. The lack of clear communication and inconsistent support responses has led some to consider leaving the platform entirely.
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Same here!
I get my payouts hourly since I have shopify balance. I haven’t had a payout since Thursday. All of a sudden Thursdays payout is scheduled for Sunday instead of getting it within the hour.
Today is Sunday and nothing.
They can’t tell me anything. Why have shopify balance when they don’t keep their end if the bargain and payout when they say they’re going to.
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they have not paid me since SEp 30 although my account is in good standing. Case open and escalated without any respond. Awful and shady company. One day they will not pay you
We’ve been experiencing the same thing. It’s a payout every day, but then the weekend “payouts” don’t hit until Monday. So we have 3-4 separate payouts for Monday morning.
This has been happening since mid-September, and it’s driving me nuts.
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It’s driving me nuts as well. With no heads-up, they just changed it to two payouts per day. It also looks like the second payout is always one day later than the first one,
We’ve been seeing the exact same thing. We’re also set up to get payouts every business day, and since around Oct 4, 2024, our Shopify Payments batch, which is our credit card and mobile wallet transactions, have been getting split into two payouts, and we have so far been unable to determine what the difference is between each batch.
We thought at first the mobile wallet payments (Apple Pay, Shop Pay, etc) were being separated out from the ones where the credit card number is getting entered directly, but we’ve found both types in both batches. It also doesn’t appear to be by credit card brand, the financial institution or bank that issued the card, country of origin of the card/buyer, or timing of the payment capture.
The only common link we’ve been able to find within Shopify is in the “Transaction message” field from the captured transactions in the orders themselves. One batch has no transaction message, but the other batch has something like “Transaction approved”. Also, we noticed that the authorization key has a different format between the two groups. But I think those are symptoms of whatever is really going on behind the scenes rather than the cause. We’ve also noticed that the description on our bank’s website has a difference in the letter casing between the two, with one being “SHOPIFY/TRANSFER” and the other being “shopify/TRANSFER”.
It would be great to know what’s going on because it’s negatively affecting our ability to keeps things straight on the bookkeeping side.
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We’ve experienced the same. VERY frustrating, and complicates our bookkeeping for payouts, adding too much time to a simple task. The cause:
Shopify Support tells me that ShopPay payments will now be separate from other payouts (e.g. credit card). They first claimed they were working on a fix. Then a new rep jumped into my thread and said that’s not true, we’re stuck with it. I’m probably going to turn off Shop Pay as a payment option to see if it goes back to one payout per business day, as it should be. Is anyone experiencing these multiple payouts WITHOUT Shop Pay?
We use Shop Pay, but I double checked multiple payouts for the payment breakdown you said Support mentioned. Apple Pay, regular CC, and Shop Pay are all intermingled and being split off to additional payouts regardless of payment type.
If Shopify is trying to split payment types into their own payouts, they definitely screwed something up. Is splitting the payment types beneficial to anyone? I don’t see a use for it on our end.
Please let us know if turning it off and back on again works! If a “reset” is all that’s needed to fix this, that would be great.
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If you wind up turning off Shop Pay, I’d be really interested to know your results. Especially if you also accept Apple Pay. For us, we have both Shop Pay and Apple Pay showing up in both payouts.
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I can’t edit my post above any longer, so hopefully others will see this since I’m putting my updates in replies to myself.
First, I want to correct myself. I originally said above that both the mobile wallet payments and the directly entered credit card payments were in both payouts. It turns out I was wrong. After going back through every single order in all of our new smaller payouts, it turns out that both payouts DO have mobile wallet payments in them, but only the larger payouts have the credit card payments. The smaller payouts don’t have any direct credit card payments.
Second, I want to add a couple of other things I found.
The differences I noticed in regards to the “transaction message” field and the format of the authorization key exist for both the payment authorization and the payment capture on the order. We capture payment only after the order has been fulfilled, so for us there is usually a day or three between the order getting placed and being shipped. This can work as a little heads up about which way a given order may wind up going. One interesting note here is that for the orders in the larger payout, the authorization key is the same in both the payment authorization and the payment capture. But in the smaller payout, these keys are different within the same order.
Another thing I noticed was, when looking at the receiptjson field in the API, all of the orders that wind up in the smaller payout have links and references to Paypal. But the weird thing is that these were NOT paid via Paypal. They’re all Shop Pay and Apple Pay. Our orders that are actually paid via Paypal don’t even show up in Shopify’s payouts and transactions, which makes sense. I just don’t understand why the Shop/Apple Pay orders in the smaller payout have the Paypal references and the ones showing up in the larger payout do not.
Finally, we have also run into a couple of orders that were edited to add items after they were initially placed, but before payment was captured. Even if the customer used the same credit card before and after the edit, but switched to entering the credit card info directly instead of using Shop Pay or Apple Pay, the payout for that order was actually split between the two payouts! That one is particularly annoying because it means that the money for a single order gets split across multiple days. We have the same thing happen if an item gets added to an order and the first payment was with Paypal but the second is via credit card or mobile wallet. But in that case, with the payouts coming from different sources (Paypal and Shopify Payments) that one made more sense, at least.
I’m not sure how much these observances translate to other stores, but they’re just things we’ve noticed in ours. I’ll continue to follow up if I find anything else.
They told me that they are are now using “multiple payment processors” which is resulting in the payouts being split up. If folks in this community thread could let Shopify Support know that they are being negatively affected, perhaps that feedback would encourage them to fix it. 
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I have done so, hope everyone else will too
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I just did as well. I don’t have very high hopes, but at least they’re aware.
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We have, too.
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Same issue here. We also have Paypal Express Checkout as a payment option. Our Shopify Payments are set for weekly payouts but we’re receiving some payouts daily, some multiple times a day, and a large batch on the regular weekly payout date. Shopify support told me on 10/7 that this is an issue with the Paypal migration to Shopify Payments. They said that Paypal transactions would be paid out daily, not based on the payout frequency selected in settings. All of the transactions that are in the small daily batches have references to “https://api.paypal.com” in the gateway details, even though the order timeline says “Mastercard via Apple Pay” or “Visa via Shop Pay”.
It’s interesting that they keep giving different excuses for the problem.
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I appreciate everyone’s input on this. From all that’s been shared, it sounds like in general, Shopify payout frequency is a bit of a train wreck right now in ways and for reasons that aren’t obvious. And… unfortunately, there have been no clear or consistent answers (much less proactive messaging) from the company about why this is happening and whether or when it will be rectified. Hopefully they figure this out and fix it soon.
Hey I am having this SAME ISSUE. They could not give me any clear reason or explanation, other than they will escalate it to the payments team. I assumed that it was because of the holiday but that can’t be the case because my payout for the 9th is still pending but I received a payout on the 10th, and my 11th payout is still pending. I find it interesting that there is no clear answer and that they are giving different answers to everyone. I will assume it will all be resolved tomorrow (Monday)
If the are paying payouts in “batches” it would’ve been great to be told that beforehand. IF anyone has found a legit solution let me know.
Just to manage your expectations, my initial contact to support was Sept 25. I was initially told they’re working on a solution. Then another rep was more transparent and said that’s not true. As of Oct 1, I was told they are NOT working on a solution, and this would be the way payouts are handled going forward. Unless they hear a lot of complaints, or in my case, stop offering ShopPay → Shopify loses money, I don’t know that a fix is forthcoming any time soon. Make your voices heard, folks.
Same issue for me but I have monthly payments set up. This is incredibly challenging for bookkeeping.
I plan to try the suggestion to turn off shop pay and see if that resolves the issue.
If you have your payouts connected to your Balance account, change it to your bank account. I did that and got mine within the next two days. Trust me it works.