The fact that Shopify chose to sunset the app instead of incorporate it as a core feature should show you that the kickbacks from app developers are just too much of an incentive.
Small shops aren’t making them much money. Screw the small businesses.
Shopify may have positioned itself as the best in the market for a time, but at some point it will simply come to the point that it’s half the cost to run a WooCommerce store.
The advantage is that for anything professional, there is quite a large choose of apps.
Indeed is a good choose for someone selling professional and not much more “drop shipping” hobbiest
Or you could invest in your application and build such a key feature in - therre are lots of things that Shopify is missing and your only solution is to pay more for a third party app!
How can such a basic feature of selling not be a core product feature? I left woocommerce to get away from 10’s of third party plugins. Shopify is offloading their app development to third parties. Probably laying off developers and cutting costs at the expense of customer experience. Yay for the shareholders!
Unfortunately shopify customers are beholden to shareholders who demand cost cutting hence the outsourcing of core app development and higher profitability at the expense of customer experience. This is a bad road to go down shopify, you tarnish your name amongst your customers. I guess wall street is more important though.
Just received email notice the other day about the Shopify Reviews App sunsetting. This is a real bummer.
What is everyone out there doing to transition away from the in-house app? Judge.me looks like a possible solution but hard to tell. This is a big issue for our business since we have 2300+ reviews in the 8 years we’ve been on Shopify. https://italiastraps.com/collections/all
Additionally, we did some extra coding early on to make the review stars from the Shopify app appear on the home page and the collections pages etc. This coding obviously wouldn’t work with a new app.
We are also running an older theme (Venture). I would say it’s pretty unlikely a new version of a third-party app will work seamlessly with an older theme. In our case we’re probably looking at a theme update and integrating a new third-party reviews app hopefully with the look we currently have which all results in $$$ cost to develop.
Shopify: We’d be willing to consider a small monthly fee to continue using the Shopify Reviews app and avoid what will surely be a hassle of transitioning to a new third party reviews app.
Hopefully Shopify considers something like this.
Thanks for listening. 
Product reviews is a vital feature to bring customer to our webpage. Shopify, you still have time to not sunset your own product review app. it has worked great for us as it is and when it stops working in May 2024 will be widely unpopular and damaging for all our stores. You’ll be cursed by many in May when it happens. It is not a good decision to leave a vital feature for store health to third party providers, if anyone wants more that the actual app, they would pay more for a third party app but why don’t you leave a fee alternative for some?. The migration itself has been problematic with remaining code left overs or complex instrutcions. If more customers come to my store due to my reviews it makes shopify more popular too. It is a win/win situation. Please reconsider it.
It’s NOT fair enough. We should all sue Shopify. I spent my time and money building my platform. I paid for those feature. I selected shopify because Product Reviews were part of the offering. If I am now not getting Product Reviews then why aren’t I getting a monthly discount to compensate having functionality taken away. This is not acceptable.
So please confirm. I have been using Shopify for 8 years. What I would like to know is, you are taking Product Reviews away and now forcing us into more 3rd party apps with their ridiculous (lost touch with reality) monthly fees which are just not sustainable for small business. What other features are we going to be forced to pay for? I already also pay hideous fees to Shopify for payment despite the fact that there are near free Crypto payment platforms available. WHAT AM I GETTING FOR MY MONEY? I am three seconds away from ditching shopify. If I now have to move my reviews then I might as well go all the way and move the whole website elsewhere.
Anyone looking for a free alternative to Product Reviews should also try Kooee Reviews. You can export the Product Reviews and import them straight into Kooee Reviews. Here is a guide on how to do that https://resources.kooee.reviews/en-US/move-from-shopify-product-reviews-to-kooee-reviews-321306
The theme blocks are compatible with Shopify 2.0 themes only.
Agree with Patry2310.
I would also add that many stores don’t need “more robust” or complicated features in a reviews app. For our store, we just need a place where customers can leave their comments and a rating.
Its already looking like the transition for some shop owners in problematic.
Again… We’d consider a small monthly fee to continue using the Shopify Reviews app and avoid what will surely be a hassle of transitioning to a new third party reviews app
“Sunsetting” (meaning deleting) apps that are widely used, is a disservice to your paying customers and a huge pain to deal with.
There was no reason to delete it, the app worked very well. This is only a cost-cutting move that has no consideration for your paying users.
Please cut the nonsense and reinstate this app. The reason why I use Shopify is because of its ease of use, and now having to research how to move existing reviews to an all new app is too much of a pain in the butt to be worth my time.
For all the money that we spent on Shopify, all the massive commissions you pocket, I demand better.
They delete the app just to cut costs, to make more profit, while spitting on us users. That’s what Shopify is becoming, a greedy system that turns its back on its users.
Hey, @Patry2310 & @Italia-Straps .
Thank you both for joining the thread and sharing this feedback.
I understand that both of you would prefer to continue using Product Reviews. While I’m unable to make any promises, I’d be happy to share this feedback with our development team. If Shopify changes their decision on sunsetting the Product Reviews app, then we’ll be sure to announce this on the Shopify Changelog.
If you need an alternative reviews app for the time being, then here are some notable suggestions:
If you have any other questions on this topic, then don’t hesitate to let me know!
Thanks. Yes, please pass it on to the development team. In our case we would definitely like to just continue using the Shopify Product Reviews in its current form. Given the likely hassles of changing to a third party we’d be ok with a reasonable monthly fee too.
Indeed, it a rock bottom base feature that should be included in any e-commerce platform.
For the tens of thousands of dollars they collected from us in commission, they have nerve to simply delete an app used by many Shopify customers.
As someone said, they are just cutting jobs to reduce costs and reward shareholders, who cares about their paying customer’s experience. For a premium price I demand decent services and features.
I hear Woocommerce is a good alternative, I will start looking into it; I initially switched to Shopify for ease of use but that is being eroded away so why bother staying on considering the fees?
Elias,
Regrettably, I removed the Shopify review app too soon. So far, I’ve experimented with two renowned review apps recommended by Shopify, only to be disappointed by their subpar customer service. Trying to make them work with my existing theme has been exceedingly difficult. Lately, it seems Shopify’s support strategy leans heavily towards suggesting we “Hire a third Party.” Sadly, I’ve encountered little to no direct support from Shopify itself.
It’s disheartening to see how every small enhancement to our site incurs additional fees. Now, I find myself compelled to engage a third party, as the app developers’ assistance only extends so far.
This situation is adversely affecting my SEO, leading to potential revenue losses, not just for me, but indirectly for Shopify as well. It appears this perspective isn’t shared by the Shopify team.
Best,
Robert
Please do not delete the review app. I signed up with this review as part of the package and I consider it a breach of contract to delete this service. My product does not sunset EVER! It is unaffected by Right-To-Repair laws because anyone can fix it FOREVER!!! Why don’t the Right-To-Repair laws extend to software and services such as Shopify? For my site, I simply will not have reviews but will only have testimonials that are screenshots / copies of existing reviews, submitted emails and submitted photos. I have recommended Shopify to several outfits but I am not sure I am so enthusiastic any longer as I await the next feature to sunset. What will it be???
Is Shopify giving any consideration to keeping the Shopify Reviews App alive?
We are about to make the change to a new app using the downloaded data. Unfortunately, it looks like we will need to do some development work since years ago we did some custom coding around the in-house Shopify Product Reviews App. This is an expense we did not budget for so thought I’d check one final time.
Thanks