https://apps.shopify.com/product-reviews
Does anyone have a good replacement recommendation?
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Hey, @TimFreet .
Thank you for reaching out and posting this question!
I’m afraid the Product Reviews app has been sunset and delisted as of Sept 05, 2023. However, if you’re looking for an alternative, then we’ve got a number of third-party recommendations here: Product reviews. If you need to get help with third-party apps, then the app developers are always to assist you. Simply reach out to them using the contact information found at the bottom of their app pages.
That being said, I noticed you’re a new member of our Shopify Community and I’d love to hear more about your business! What kinds of products are you selling? Do you have a marketing plan prepared for your store?
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Well Elias as a new customer let me give you my first impressions. Second day I try to use Shopify all login is disabled for the day the help system doesn’t work and I spend 40 minutes trying to find out how to contact support as the support email facility has also been sunset. I then try and add reviews to my theme to find that has been sunset. If I want to do anything vaguely like an online store I find I have to buy another app subscription for every store one at a time. Quite honestly I’m less than impressed and may well sunset my store.
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Hi @TimFreet
I’m Dan from Ryviu: Product Reviews & QA.
Our app supports to import your existing reviews from Shopify product review app to our.
We hope to be able to serve you!
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Hi @TimFreet ,
Give our reviews app a try if you like (https://kooee.reviews/). We have a built in importer that easily migrates reviews from the Shopify Product Reviews app.
There is a generous free plan as well to get you started, and loads of handy features all aimed ate getting you more reviews.
Feel free to reach out if you need some help getting set up.
What about actual review how we will import them in the new app?
I quite sure the other app do accept csv but what in case not?
I mean why a central app like this is been sunset?
As beginner said, shopify is getting worst, not better.
Maybe those billions in IPO get the board spoiled.
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I installed another app but unfortunately your previous app is messing up with reviews, because now I can’t see them!
So basically with this sunset all ecommerce have loste their reviews!
This is really bad!
could you fix this mess please!
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Do you still have the Product Reviews installed? You should be able to export your reviews from the Product Reviews app.
And then you can import them into a different app. Here is a guide on how to do that with Kooee Reviews https://resources.kooee.reviews/en-US/move-from-shopify-product-reviews-to-kooee-reviews-321306
Once the reviews are imported, you then need to update your theme blocks to use the new review app theme blocks (not the Product Reviews theme blocks.)
We can help you get up and running on Kooee Reviews if you like. There is a free plan available. https://apps.shopify.com/kooee-reviews
Hey, @CarmineT .
Thanks for joining the thread.
If you’ve been using Product Reviews before our app was delisted, then you can continue to access Product Reviews and export your reviews until Jan 2024. While most third-party reviews app should support CSV files, you would need to find an alternate app if you happen to be using one that doesn’t. Should you need help finding an alternative, then here are some of our suggestions:
One reason that we’ve decided to delist Product Reviews is simply because third-party product reviews apps offer more robust features, such as review verification, and they can be a more complete solution for our merchants.
If you have any other questions, then don’t hesitate to let me know!
I understand the decision.
However after have disinstalled the app, the count of review remain, and this is something to do with backend.
I can have a look myself but is a shame a sunset is been done so not “professionally”.
I know also alternatives but so far I am not satisfied with them.
But fair enough,
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Yes I know that, I exported those and imported.
The problem is the format. Not all app do use same csv format(that can change or any others.
This means take time of the process
Kooee Reviews can import the Product Reviews CSV directly in. No need to reformat it. This guide show how. https://resources.kooee.reviews/en-US/move-from-shopify-product-reviews-to-kooee-reviews-321306
Hey, @CarmineT .
Thanks for following up and sharing the additional context.
If the reviews from Product Reviews are still appearing after uninstalling, then it’s possible that the snippet of code is still saved in the theme’s coding and this is something that we can help you with. While we’re unable to provide account-specific support via the Shopify Community, we’d be happy to further assist you with this through live chats. Simply visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, don’t hesitate to let me know!
Hey, @CarmineT .
The CSV format would likely be different between platforms (including apps), and you would need to curate the CSV file for the specific system that you’re uploading to. While this is considered a standard process for exporting and importing data (eg. products, customers, orders, etc.) between various platforms, you can reach out to the app developers if you need to get help with a third-party app. Simply reach out to the app developer using the contact information found at the bottom of their app’s page.
Let us know if you have any other questions!
This is the stupidest decision I’ve ever seen. Are you guys trying to make shopify worse? I’m building custom themes and paying you guys a lot of money every month to use shopify, I always use this app, and now I can’t add it to a new theme I’m working on. Some of us don’t need super “robust” solutions. Just something simple, not third party, that works, and is FREE. How stupid to need to pay an addition $10-20 on top of shopify’s $80+ a month for the ability to REVIEW?!
This is a fundamental part of any online store, who’s dumb idea was it to remove it? just wow… I may start looking for a different provider.
bring back the app! open source it and allow us to host it ourselves at least!
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Me too. Dumbest decision I’ve seen so far to sunset a fundamental app and make us subscribe to a third party app for another $10-20 month on top of shopify’s already expensive subscription. There was nothing wrong with this app and would not have hurt to just keep it available for us that get value from it.
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So we have decided so sunset our store. The reason is the ever growing costs to run a basic store out of the box without endless third party subscriptions for core functionality. We will remain with Woocommerce for all its flaws.
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Sad to read this. Let me know in case you may think to go back to reactivate it, I may help provide some of those app again for free with some automation 
Unfortunately I have been unable to export my reviews so that I can import them over to a 3rd-party. The Shopify Product Reviews app is completely broken with multiple Javascript errors and http 500 and 502 errors. So you can’t access the admin area to export reviews.
I spoke with support and here is what they told me: “So I went ahead and checked this further with our team. As the Product Review app is no longer supported and depricated by Shopify, we are unable to provide additional assistance to it. At this point, they strongly suggest using a third-party app such as Judge.me app. Any troubleshooting will not work as of this time. We humbly ask for your understanding and patience.”
Unbelievable.