Main issue: POS (Point of Sale) sales were generating email “order” notifications the user didn’t need.
Resolution provided: Disable staff order notifications for POS in Shopify Admin.
Context: The emails are staff order notifications triggered by POS transactions, even when the sale is completed on the POS.
Outcome: Actionable steps shared; no conflicting viewpoints. Screenshot was included to illustrate the settings (not required to follow the steps).
Additional guidance: User sells arts and crafts and wants to offer classes via the website. Resources shared:
Status: Notification issue addressed with clear instructions. The classes/course setup is exploratory, with resources provided; no concrete implementation decisions yet.
Hi, I’m only doing POS right now and sometimes, when I have a sale it sends me an email that I have and order. It’s a completed sale on my POS system. I’m sure I don’t have something set up right, but I can’t figure it out. Any ideas? I really don’t need or want an email with a completed sale as it’s extra work to look at it every time to see if it’s something I need to handle.
Thanks!
Hey, @GHhandcrafts ! Welcome to Shopify Community!
I understand you wish to stop receiving POS order notifications. This is certainly possible and easy to do, and you can disable and enable them as you wish. To disable the notifications, you can follow the steps below.
In your Shopify admin, go to Settings > Notifications.
Scroll to the Staff order notifications section.
Click Disable beside the recipient you wish to disable the notifications for. Alternatively, you may click the trash icon to completely remove the recipients.
If you’d like to enable the notifications after disabling them, you can follow the steps above but instead, click Enable. If you’d like to add recipients after removing them, you can follow these instructions.
I’d love to hear more about your business. What’s it all about and how are the POS sales going so far?
Summer, Thank you so much! I am selling arts and crafts in my community. I have a store front for makers. I’m trying to get a handle on this as well as my website. I would like to do classes and have them accessible thru the website. Steep learning curve I’m afraid.
My pleasure, [email removed]GHhandcrafts! I totally understand that it can be difficult, but rest assured that we’re always here to help. If you get stuck or need ideas, you can reach out anytime and we’ll be happy to lend a hand!
Speaking of ideas, I thought I’d share a few resources that would make the process less intimidating and would inspire some ideas for setting up your store. Creating a website that sells classes may not be that straightforward but it’s definitely doable and these links will show you that it is possible. Feel free to check them out below!
Should you need assistance with anything else, don’t hesitate to create a new post!
