WhatsApp Business API usage on free shopify theme - refresh

Shopify Discussion

Topic summary

Issue: A store using Shopify’s free Refresh theme lets customers create accounts with phone or email; many choose phone, but they’re not receiving order confirmations via SMS or phone messages.

Context: The merchant is evaluating WATI (a WhatsApp Business API provider) after seeing it as a potential solution for order notifications via WhatsApp.

Key questions:

  • Does WATI’s WhatsApp Business API work with the free Refresh theme?
  • Are other merchants successfully using it for order confirmations?

Notes: WhatsApp Business API enables automated, transactional messages over WhatsApp, potentially substituting or supplementing SMS.

Status: No responses or confirmations provided in the thread; the inquiry remains open with compatibility and real-world usage unresolved.

Summarized with AI on January 10. AI used: gpt-5.
1

hello all,

I am using Refresh (free) theme for my online store. I have kept a setting of phone number or email while creating customer account. I have seen customers opting for phone numbers. But I received feedback that they are not getting any sms or messages on their phone about order confirmation. I saw an adv about WATI app providing Wati: WhatsApp Business API.

My question is, does this API works on free theme such as Refresh? Is anyone using it?

Thanks,

Kiran - Scentfolio