When a customer or myself tries to checkout they get this messageThere Was An Issue Processing You

Payments + Shipping & Fulfilment
1

A customer is trying to make a purchase and it keeps saying

“There Was An Issue Processing Your Payment. Try Again Or Use A Different Payment Method.”

I tried checking out and it’s giving me the same error even before I put in my info.

Please help I’m losing money

2

Hi, @LGHandmade .

Welcome to the Shopify Community.

I can definitely understand it is not ideal to have this error message appear at checkout. I recognize the impact this may have on your sales and traffic and I’ll do my best to troubleshoot this with you.

I’d like to explore the issue more and gather context. Could you provide more information on the following:

  • Is the payment issue happening with all customers?
  • What payment gateway is being used?
  • Can you ensure test mode is not enabled?
  • Are there any error messages present within your Shopify admin > Settings > Payments section?
  • Are there any error messages in the order timeline of the abandoned checkout? You can check for this by following the steps here and viewing the payment event.
  • Can you share a screenshot of the error message at checkout?

Looking forward to your reply.