When should you use Shopify Hold Fulfillment?

Shopify Discussion
1

Hi

Can anybody tell me when does one needs to use this option?

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Hi @Niles !

The Hold fulfillment action allows you to add an On hold status to your order. This is entirely optional and may not be relevant to your workflow, but some merchants find it helpful for organizational purposes.

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If you go ahead and click Hold fulfillment now, you’ll be shown a pop up with the option to add a reason for the hold:

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Your customers will not receive a notification when you add this status change so there’s no harm in checking it out for yourself. Let me know if any questions come up along the way! I also recommend our Fulfillment holds - Help doc for more information.

3

Thank you for your response @June

I just had to ask because I have some orders that cannot be fulfilled right away because the items are on back-order.

I think it’s reasonable to use “hold fulfillment” in cases like this until the items are in stock and ready to be shipped out.

4

Absolutely! That sounds like a perfect use case for the On hold status actually.

At a glance, you’ll be able to see which orders require more immediate action versus those that don’t - and can even filter for all “on hold” orders (shown below) from your main Orders list.

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Thanks for your question!

1 Like
5

Is there a way to use this feature at an item level? For example, if the order has 3 items on it and 2 of them have shipped but one is On Hold?

6

Hi June,

I am teaching Resin classes & am wondering if the hold forfilment options would hold the payment in my Shopify account?

It would be great if it does as my classes are inadvance & if they don’t go ahead I can just issue a refund via my Shopify. Without loosing any $.

Thanks Vicky

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7

Any ideas on how we could do the Fulfillment Hold for hundreds of orders at once?

8

Does holding fulfilment take that order out of the “Time to fulfil” metric?

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Hi! Thank you for your reply. I actually had a similar concern. We have a top that went viral. We are expecting more of it in in 3 to 4 weeks, but have all of these orders. We have sent an email out to the customers that it is in backstock. So do we go and put all of those orders on hold fulfillment? Is there anyway to take all of those and export them into another order list? It’s very difficult to decipher through the orders when they’re being bombarded with the ones that need to be on hold. How are they categorized at that point?

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Does putting an order on hold take it out of the time to fulfill metric? For example, some customers place orders and want it to be delivered at a later date. I hold off on fulfilling and ship it on their desired date. I’d like to not be penalized for “late fulfillment”