White bar at the botton of my store (mobile)

Store Design
1

Hello there,

There is a white bar with letter and number at the botton of my screen, this is only on mobile, i was told it may be the IOS system in my iphone, but i just tried an android phone and its the same, that bar wasnt there before. my store name is greenaplace.com

thanks in advance.

Alejandro Cid.

133A9219-3B61-4AAC-9902-659800937141.jpeg
133A9219-3B61-4AAC-9902-659800937141.jpeg1045×2436 148 KB

1 Like
2

@habana89s

can you please share issue images?

3

Hey there,

thanks i shared the picture, but ill send it again.

thanks again

15429B58-91F4-42C0-AF00-BD3A27DE1E3A.jpeg
15429B58-91F4-42C0-AF00-BD3A27DE1E3A.jpeg1045×2436 148 KB

4

@habana89s

sorry i can’t see please share otherwise

@TyW

sorry but i have many time facing that issue all user upload image i can’t see any working on shopify community development or testing also edit code sample was convert simple text doesn’t see user code part its difficult to copy past direct shopify code i hope this fix soon as soon possible

Thanks all Shopify community teams

1 Like
5

Hey there,

You could try on your phone just go to https://greenaplace.com/ and scroll down all the way to the botton, you will see a white horizontal line with numbers and letter on it,.

Thanks in advance.

Alejandro Cid.

1 Like
6

@habana89s

yes i have try this bt i can’t see sorry

7

Thanks @KetanKumar !

I changed a setting on your behalf - you should be good. I’ve sent you a private message as well.