Hello, I’ve paid a full year down of my Shopify store subscription but I’ve notice the last few months that I’ve been getting charged a monthly charge of 20 dollars. I would like to know why this happened and get it fixed asap
Hi there, @Daddycapsllc !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
Your Shopify bill could include the following charges so this may explain it:
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Subscription shows the charge for your store’s Shopify subscription plan. If you switch your store to a lower subscription plan within a billing cycle, then a subscription credit is applied in this section.
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Apps shows app charges associated with the bill. App charges are set by the app developer. App developers can charge for apps with recurring fees, usage fees, and one-time fees. If you have an issue with an app charge, then contact the developer for help.
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Shipping shows charges for your shipping labels and adjustments made during your billing cycle.
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Transaction fees shows transaction charges associated with the bill. You are charged transaction fees if you are not using Shopify Payments.
You can download a detailed version of each bill as a PDF. Your bill is split into two main sections:
- an overview of your charges
- a detailed breakdown of all your charges
Please visit this help document on how to do that. Let me know how this works out for you.