Hi,
I looked at my bill and was charged $47.00 for shipping fees. Do I need to charge more for shipping to cover the cost of my product?
Hey @Rosalynmitchell ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with your Shopify bill and the associated shipping charges, to get this resolved. To provide some context, shipping fees can include a few different charges, such as shipping label purchases, insurance charges, and any shipping adjustments. I recommend checking out our Shopify Shipping Billing documentation, as it touches on this further.
If you are seeing fees related to price adjustments made, this indicates incorrect information was provided and led to an incorrect shipping label. Once the order has been shipped, the correct shipping label price is verified by the shipping carrier. If you paid an incorrect amount to ship the order, then your carrier credits or debits you the difference.
Alternatively, you can look to increase shipping rates or use a different carrier to help accommodate shipping label fees. I recommend checking out our Shipping Carriers documentation, as it touches on the discounts available according to your plan.
Please let me know if you have any other concerns.