Why am I charged for free apps and customer-paid shipping?

Payments + Shipping & Fulfilment
1

hello,

please help me understand.

i see that in my billing i’m being charged for apps and for shipping.

these apps are free and the customer pays the shipping.

what did i miss?

2

Hey @abj ,

Thank you for reaching out to the Community! I’m happy to provide some assistance with the breakdown of your Shopify bill, to get this resolved. To provide some context, the shops billing will include four types of charges; Subscription, Apps, Shipping, and Transaction Fees. I recommend checking out our Shopify Bill Overview for more information on this.

When installing apps, there are four types of app-related charges that can populate within the shops bill. This includes:

  • Subscription Charges: These charges are for recurring use of an app, such as a monthly subscription. They appear on your regular Shopify subscription bill.
  • App Usage Charges: These charges are variable based on how much you’re using the app or the service that it integrates with (such as the number of interactions provided by a customer service app). They appear on your regular Shopify subscription bill.
  • One-time App Purchases: These charges are for specific services provided by an app (such as a single migration of your data from one platform to another). They appear on separate bills.
  • Application Credits: You are entitled to application credits under certain circumstances, such as when you downgrade a paid app subscription partway through its billing cycle. These credits appear on your Shopify subscription bill, and can be used towards future application charges on Shopify.

Depending on the app(s) installed, you may have had access to a free trial-period where the app results in reoccurring fees once the trial is completed. I would recommend checking with the app developer to confirm whether or not reoccurring fees are expected.

Touching on shipping fees, these charges are related to purchasing shipping labels and any adjustments made during the billing cycle. While customers do pay for shipping, the shipping labels are purchased and billed through your Shopify account, if using Shopify Shipping. These fees are charged separately from your subscription and recommend checking out our Shipping Labels Fees document for more information on this.

Please let me know if you have any other concerns.