We have received several complaints that our customers are receiving error messages at shipping on our store. The message reads: “Some items in your cart can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again.”
Any suggestions on how to fix this? Thanks!
Hi @pkgmh
There are a lot of things that can create this issue. I’ll list some of the most common things that can cause this, and you should hopefully be able to get it resolved quickly!
Please check if you have set up shipping weights for every product.
Go to Products > Your product > Shipping section > Make sure you have assigned a product weight that is not 0. Make sure the checkbox that says “This is a physical product” is checked off.
Make sure that your fee ranges are fully covered. It means that when you count your shipping rates according to price or weight there must be 0 at the bottom and no limit at the top.
If you have multiple shipping profiles, please check if there is a conflict.
If you have added new locations to the ship form, make sure to set up the shipping rates for the location specifically.
If you are uploading your product from Oberlo, you have to allow shipping Oberlo Shipping at Shipping settings.
If you don’t have a condition for your shipping rate, please check and remove it.
Suppose you are still not able to resolve the issue. In that case, you can contact Shopify Support via this link: Shopify Help Center - Contact Support, sign in to your store account, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.
If you feel like my answer is helpful, please mark it as a SOLUTION. Let me know if you have any questions!