Why am I getting an internal server error on my payment app?

Technical Q&A

Topic summary

  • Facing an API error in a payment app: JSON response shows errors with code “INTERNAL_SERVER_ERROR” and message “Internal error… include this in support requests.” Request ID: 34fa99c6-910b-42e3-805c-8ee732e73c4a.

  • The failing operation is a mutation (GraphQL write operation) triggered a few seconds after order creation, involving user typing/input. This differs from a referenced forum case the user found.

  • The user requests Shopify to investigate the specific Request ID and explain what happened so they can fix the issue.

  • Central artifact: the provided JSON error payload. No additional logs, environment details, or reproduction steps were shared beyond timing and operation type.

  • Status: unresolved and awaiting Shopify support. Requested next action: trace the Request ID on Shopify’s side and provide root cause and remediation guidance.

Summarized with AI on February 11. AI used: gpt-5.
1

Hi, we’re facing this response on a payment app

{
“errors”:[
{
“message”:“Internal error. Looks like something went wrong on our end.\nRequest ID: 34fa99c6-910b-42e3-805c-8ee732e73c4a (include this in support requests).”,
“extensions”:{
“code”:“INTERNAL_SERVER_ERROR”,
“requestId”:“34fa99c6-910b-42e3-805c-8ee732e73c4a”
}
}
]
}

searched the forum and found this but this is not the case. the mutation is invoked some seconds (involves user typing) after the order

https://community.shopify.com/post/1417589

can anyone on shopify shed a light what happened to this Request ID: 34fa99c6-910b-42e3-805c-8ee732e73c4a so we can solve it?

thank you.