Why am I getting an internal server error on my payment app?

Technical Q&A
1

Hi, we’re facing this response on a payment app

{
“errors”:[
{
“message”:“Internal error. Looks like something went wrong on our end.\nRequest ID: 34fa99c6-910b-42e3-805c-8ee732e73c4a (include this in support requests).”,
“extensions”:{
“code”:“INTERNAL_SERVER_ERROR”,
“requestId”:“34fa99c6-910b-42e3-805c-8ee732e73c4a”
}
}
]
}

searched the forum and found this but this is not the case. the mutation is invoked some seconds (involves user typing) after the order

https://community.shopify.com/c/shopify-apis-and-sdks/shopify-payment-app-api-returning-500-error/m-p/1417589#M75379

can anyone on shopify shed a light what happened to this Request ID: 34fa99c6-910b-42e3-805c-8ee732e73c4a so we can solve it?

thank you.